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Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media

Free Download EBook Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media





Download Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media
Read Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media book online now. You also can download other books, magazine and also comics. Get online Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media today. Are you Looking Download or read Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media for free..? enjoy it.

This is the kind of book that you don’t read once; you read it forever.—Jay Baer, president of Convince and Convert and author of Hug Your Haters: How to Embrace Complaints and Keep Your Customers Social media has changed customer service forever. It has shifted power from brands to consumers, requiring a different way of thinking about customer engagement. Dan Gingiss has interviewed dozens of business leaders on his podcast, Focus on Customer Service. From those conversations and his own real-world experience at multiple Fortune 300 companies, Gingiss has developed a series of best practices called �?8 Steps to Winning at Social Customer Care.�? Learn how to: navigate social media’s growing role in the overall customer experience develop your own Social Customer Care Philosophy decide which technology provider fits with your company recruit and train a stellar team of social customer service agents establish a scalable process, including crisis management and proactive c

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